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Executive Support Services

Project Purpose:
To establish organization-wide record management procedures to ensure accurate documentation of medical records at the Veterans Health Administration (VHA)

The Results:

  • Provided two Medical Scribes at 12 Department of Veterans Affairs (VA) pilot sites across the US, who provided direct patient interaction.
  • Provided 24 additional Medical scribes who accurately recorded and documented the details of physician visits in the Veterans Health Information and Technology Architecture (VistA) and Computerized Patient Record System (CPRS).
  • Established record management procedures that lead to accurate record-keeping and overall process improvement.
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