Department of Veterans Affairs, Veterans Health Administration
November 22, 2021
State of California
November 23, 2021

Centers for Medicare and Medicaid Services

Project Purpose:
To provide a blended training solution, outreach materials, and conference logistical support to help the Centers for Medicare and Medicaid Services (CMS)

The Results:

  • Developed custom web-based training for three tiers of CMS audiences on a variety of topics:
    • Tier I – First Line Partners (train-the-trainer courses)
    • Tier II – Second Line Partners (e.g., community outreach groups, workers at physicians’ offices)
    • Tier III – Customers (e.g., consumers and In-Person Assisters)
  • Provided all audiences with accurate, reliable, and timely information about CMS programs in a variety of products:
    • Mobile Applications
    • Podcasts
    • Social Media-Based Outreach
    • Videos
    • Pamphlets/Brochures
    • Instructor Guides
    • Conversation Cards
View Demo