April 12, 2024

National Bank University

Project Purpose:
Develop and implement a thorough eLearning program designed to improve customer service abilities among employees at a National Bank University. This program aims to bridge the current training deficiencies, ensuring that employees are well-equipped to deliver outstanding customer service.

The Results

  • Developed and deployed a comprehensive eLearning program on customer service skills for the National Bank University employees.
  • Bridged the training gap by providing employees with the knowledge and tools to deliver exceptional customer service.
  • Utilized interactive and engaging approach with active learning to enhance employee engagement and retention.
  • Increased focus on customer needs, employee development, and knowledge sharing.
  • Improved employee confidence and competence in handling customer interactions.
  • Enhanced customer satisfaction and loyalty through improved customer service skills.
View Demo