National Bank University

Project Purpose:
Develop and implement a thorough eLearning program designed to improve customer service abilities among employees at a National Bank University. This program aims to bridge the current training deficiencies, ensuring that employees are well-equipped to deliver outstanding customer service.

The Results

• Developed and deployed a comprehensive eLearning program on customer service skills for the National Bank University employees.
• Bridged the training gap by providing employees with the knowledge and tools to deliver exceptional customer service.
• Utilized interactive and engaging approach with active learning to enhance employee engagement and retention.
• Increased focus on customer needs, employee development, and knowledge sharing.
• Improved employee confidence and competence in handling customer interactions.
• Enhanced customer satisfaction and loyalty through improved customer service skills.