Centers for Medicare & Medicaid Services (CMS) HC 1. Workforce Planning Phase II

C² supported CMS in a major, multi-year Workforce Planning project. We collected information from job performers across the entire organization and developed work role descriptions based on mission-related competencies. In this process, C² analysts:

• Collected data from nearly 3,000 employees with a web-based questionnaire
• Identified future workforce needs
• Identified and codified 197 work roles with specific competencies
• Identified Core Competencies required of most CMS employees
• Created data-driven Knowledge and Skills Inventory (KSI) and work role analysis
• Related all competencies to the Agency’s strategic plan
• Clarified strategic, enterprise-wide functions
• Applied industry best practices