USDA logo and Forest Service SealU.S. Department of Agriculture, Forest Service HC 6.
Business Process Re-engineering for Human Resources

C² Team member BearingPoint developed and implemented a comprehensive set of recommendations for the new Forest Service HR organization. They developed a high-level, industry-standard service delivery model for HR business processes identified for re-engineering, standardization, and automation with a Human Resource Information System (HRIS). The project included:

  • High-level service delivery model for over 50 HR business processes
  • Transition strategy for the creation, validation, automation of “to-be” processes or elimination of “as-is” processes
  • New or revised roles and responsibilities, new business rules, accesses, and delegations of authority
  • Facilitated five functional teams in charge of implementing transition
  • Transition support to the National Finance Center for HRIS transaction processing
  • Identifying and developing end-user support — Knowledge Base content, training materials, Call Center scripts, and FAQs
Sample Product Related to this Project
  Implementation Plan [1.21 MB]
Provides schedule, work breakdown structure for each phase, description of roles, tasks, target systems, schedule, change management process, and communication plan