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TTB—Knowledge Management Portal | Project Summary: C² worked directly with the Alcohol and Tobacco Tax and Trade Bureau’s (TTB’s) knowledge management staff, providing guidance in gathering, shaping, providing context, and delivering knowledge and information in the development of a knowledge management portal for the Bureau and for the constituency it serves. The TTB Internet site traffic logs over the first year following the site redesign showed a 100% increase in use, a very significant indicator that the site was being used heavily and meeting the various users’ needs. The site continues to experience an increase of around 30% in traffic annually. The Bureau has also received significant positive input from industry members. In addition, Bureau requests for additional content and new sections have steadily increased, indicating the internal success of the site. |
