C² COMMERCIAL CATALOG FOR PROFESSIONAL SERVICES
Services Skill Category Descriptions & Rates

Senior Technical Expert

1. Scope. Is a senior executive staff member reporting to the President of the corporation:

• Participates in all aspects of the company’s operational policies, objectives, and initiatives. Responsible for the attainment of short- and long-term corporate goals. Demonstrates expertise in a variety of the company’s concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Works extensively with managers and directors to provide leadership and direction for all business activities
• Participates in new business development, strategic planning, and other marketing efforts and develops annual strategic and business plans
• Keeps the President and CEO informed about business activities and potential problems. Assists the President and CEO to shape and develop company strategy and organization. Encourages directors/managers to evaluate and take actions consistent with the company’s overall strategy that will lead to high performance

2. Requirements. A Bachelor’s degree in Computer Science, Mathematics, Statistics, Engineering, or Information Systems and 10–12 years of experience as a Senior Manager, OR a Master’s Degree in Business, Law, or Finance and 7–10 years of experience as a Senior Manager.

Program Manager

1. Scope. Acts as the overall lead, manager, and administrator for the contract effort:

• Serves as the primary interface and point of contact with Government program authorities and representatives on technical and program/project issues
• Supervises program/project operations by developing procedures; planning and directing execution of the technical, programming, maintenance, and administrative support effort; and monitoring and reporting progress
• Manages acquisition and employment of program/project resources
• Manages and controls financial and administrative aspects of the program/project with respect to contract requirements

2. Requirements. Master’s degree in Computer Science, Mathematics, Engineering, Statistics, or Business Administration from an accredited college or university and eight (8) years of management and supervisory experience, including performance in each of the foregoing functions with respect to technical programs/projects, OR a Bachelor’s degree in Computer Science, Mathematics, Statistics, Engineering, Operations Research, or Business Management from an accredited college or university and 12 years of management and supervisory experience’ including performance in each of the foregoing functions with respect to technical programs/projects.

Senior Project Manager

1.  Scope. Acts as the overall system engineer, technical manager, and administrator for one or more delivery orders:

• Serves as the primary interface and point of contact with the Government program authorities and representatives on technical program/project issues
• Supervises program/project operations by developing systems engineering and management procedures, planning and directing execution of the engineering and technical effort, and monitoring and reporting progress
• Manages acquisition and employment of the program/project resources
• Manages and controls financial and administrative aspects of the program/project with respect to delivery order requirements

2.   Requirements. A Bachelor’s degree in Engineering, Computer Science, Math, Physics, or Information Systems and 10 years of experience performing the foregoing system engineering functions.

3.   Specialized Experience:

• At least seven (7) years of the foregoing total experience must have consisted of management and supervisory experience, including performance of the foregoing functions with respect to engineering program/projects
• At least two (2) years of the foregoing total experience must have been as a team leader investigating large and complex problems, and making sound recommendations relevant to computing, quality control, analysis, and testing systems

Project Manager

1. Scope. Acts as the overall system engineer, technical manager, and administrator for one or more delivery orders:

• Serves as the primary interface and point of contact with Government program authorities and representatives on technical program/project issues
• Supervises program/project operations by developing systems engineering and management procedures, planning and directing execution of the engineering and technical effort, and monitoring and reporting progress
• Manages acquisition and employment of the program/project resources
• Manages and controls financial and administrative aspects of the program/project with respect to delivery order requirements

2. Requirements. Bachelor’s degree in Engineering, Computer Science, Mathematics, or Physics, or Information Systems 8 years of experience performing the foregoing system engineering functions.

3. Specialized Experience:

• At least five (5) years of the foregoing total experience must have consisted of management and supervisory experience, including performance of the foregoing functions with respect to engineering program/projects
• At least two (2) years of the foregoing total experience must have been as a team leader investigating large and complex problems, and making sound recommendations relevant to computing, quality control, analysis, and testing systems

Senior Computer Scientist

1. Scope. Applies knowledge of computer science concepts and techniques to develop and apply automated solutions to engineering, scientific, or business data acquisition and management problems:

• Uses scientific and engineering logic to independently identify conceptual or theoretical solutions to problems of computer hardware or software design and operation
• Develops alternative approaches to design, test, and evaluation techniques for solving automation problems, and evaluates and recommends the approach that will provide the optimum solution, balancing specific project needs with economic constraints
• Uses micro, mini, and mainframe computer systems in addressing project objectives
• Formulates architectural design, functional specification, interfaces, and documentation of computer systems considering system interrelationships, operating modes, and equipment configurations
• Is responsible for developing project plans, justifications, guidelines, and controls

2. Requirements. Bachelor’s degree in Computer Science, Mathematics, Statistics, or Engineering from an accredited college or university and eight (8) years of experience performing the foregoing functions.

Computer Scientist

1. Scope. Applies knowledge of computer science concepts and techniques to develop and apply automated solutions to engineering, scientific, or business data acquisition and management problems:

• Uses scientific and engineering logic to independently identify conceptual or theoretical solutions to problems of computer hardware or software design and operation
• Develops alternative approaches to design, testing, and evaluation techniques for solving automation problems, and evaluates and recommends the approach that will provide the optimum solution, balancing specific project needs with economic constraints
• Uses micro, mini, and mainframe computer systems in addressing project objectives
• Formulates architectural design, functional specification, interfaces, and documentation of computer systems considering system interrelationships, operating modes, and equipment configurations
• Is responsible for segments or phases of broader, more complex projects

2. Requirements. Bachelor’s degree in Computer Science, Mathematics, Statistics, Engineering, or Information Systems from an accredited college or university and four (4) years of experience performing the foregoing functions.

Junior Computer Scientist

1.  Scope. Applies knowledge of computer science concepts and techniques to develop and apply automated solutions to engineering, scientific, or business data acquisition and management problems:

• Uses scientific and engineering logic to independently identify conceptual or theoretical solutions to problems of computer hardware or software design and operation
• Develops alternative approaches to design, testing, and evaluation techniques for solving automation problems, and evaluates and recommends that which will provide the optimum solution, balancing specific project needs with economic constraints
• Uses micro, mini, and mainframe computer systems in addressing project objectives
• Formulates architectural design, functional specification, interfaces, and documentation of computer systems considering system interrelationships, operating modes, and equipment configurations
• Is responsible for segments or phases of broader more complex projects

2.  Requirements. A Bachelor’s degree in Computer Science, Mathematics, Statistics, Engineering, or Information Systems from an accredited college or university and four (4) years of experience performing the foregoing functions.

Senior Database Administrator

1. Scope. Applies knowledge of computer science concepts and techniques in the design, development, installation, maintenance, and management of relational databases to satisfy engineering, scientific, or business data acquisition and management:

• Develops and maintains necessary public synonyms, database links, and user access controls
• Provides database tuning and monitoring to ensure effective and efficient data access, to include comparison of performance ratios; tuning of memory configuration, disk I/O, application software; design and maintenance of the physical layout of the databases; and calculation of disk space requirements for database tables and indexes
• Is responsible for developing project plans, justifications, guidelines, and controls

2. Requirements. Bachelor’s degree in Computer Science, Mathematics, Statistics, or Engineering from an accredited college or university and eight (8) years of experience performing the foregoing functions.

3. Specialized Experience. At least four (4) years of the foregoing total experience must have been in programming database systems.

Database Administrator

1. Scope. Applies knowledge of computer science concepts and techniques in the design, development, installation, maintenance, and management of relational databases to satisfy engineering, scientific, or business data acquisition and management:

• Develops and maintains necessary public synonyms, database links, and user access controls
• Provides database tuning and monitoring to ensure effective and efficient data access to include comparison of performance ratios; tuning of memory configuration, disk I/O, and application software; design and maintenance of the physical layout of the databases; and calculation of disk space requirements for database tables and indexes
• Is responsible for segments or phases of broader, more complex projects

2. Requirements. Bachelor’s degree in Computer Science, Mathematics, Statistics, or Engineering from an accredited college or university and four (4) years of experience performing the foregoing functions.

3. Specialized Experience. At least 3 years of the foregoing total experience must have been in programming database systems.

Junior Database Administrator

1. Scope. Applies knowledge of computer science concepts and techniques in the design, development, installation, and maintenance of relational databases to satisfy engineering, scientific, or business data acquisition and management:

• Develops and maintains necessary public synonyms, database links, and user access controls
• Provides database tuning and monitoring to ensure effective and efficient data access to include comparison of performance ratios; tuning of memory, configuration, disk I/O, and application software; design and maintenance of the physical layout of the databases; and calculation of disk space requirements for database tables and indexes

2. Requirements. Bachelor’s degree in Computer Science, Mathematics, Statistics, or Engineering from an accredited college or university and two (2) years of experience performing the foregoing functions, including programming database systems.

Senior Computer Specialist/Programmer

1. Scope. Applies knowledge of computer science principles, information management principles, data-processing functions, IT hardware and software systems structures and operations, and computer programming languages and techniques to solve automation problems:

• Addresses scientific, engineering, or business objectives by writing, modifying, or adapting computer programs in machine level, assembly, and third- or fourth-generation programming languages
• Uses minicomputer and mainframe computer systems in addressing project objectives
• Uses standard, unconventional, and original mathematical, algorithmic, and programmatic approaches to define, plan, organize, design, develop, modify, test, and integrate database or data-processing systems, computer hardware systems, and simulation models
• Formulates architectural design, functional specification, interfaces, and documentation of hardware or software systems considering system interrelationships, operating modes, and software or equipment configurations
• Researches unconventional applications of software and operating systems in designing and developing new methodologies, significant modifications, or adaptations of standardized techniques
• Is responsible for developing project plans, guidelines, and controls

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, Operations Research, Statistics, Engineering, or a related field from an accredited college or university and six (6) years of experience performing the foregoing functions, OR a high school diploma and 10 years of experience performing the foregoing functions.

3. Specialized Experience. At least four (4) years of the foregoing total experience must have been in programming.

Computer Specialist/Programmer

1. Scope. Applies knowledge of computer science principles, information management principles, data-processing functions, IT hardware and software systems structures and operations, and computer programming languages and techniques, to solve automation problems:

• Applies scientific, engineering, or business objectives by writing, modifying, or adapting computer programs in machine level, assembly, and third- or fourth-generation programming languages
• Uses minicomputer and mainframe computer systems in addressing project objectives
• Uses standard or conventional approaches to define, plan, organize, design, develop, modify, test, and integrate database or data-processing systems, computer hardware systems, and simulation models
• Assists in formulating architectural design, functional specification, interfaces, and documentation of hardware or software systems
• Uses detailed specifications and adapts standardized techniques, methods, criteria, and precedents to develop or modify portions of a system or program
• Is responsible for segments or phases of broader, more complex projects

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, Operations Research, Statistics, Engineering, or a related field from an accredited college or university and three (3) years of experience performing the foregoing functions, OR a high school diploma and six (6) years of experience performing the foregoing functions

3. Specialized Experience. At least two (2) years of the foregoing experience must have been in programming.

Junior Computer Specialist/Programmer

1. Scope. Applies knowledge of computer science principles, information management principles, data-processing functions, IT hardware and software systems structures and operations, and computer programming languages and techniques to solve automation problems:

• Applies scientific, engineering, or business objectives by writing, modifying, or adapting computer programs in machine level, assembly, and third- or fourth-generation programming languages
• Uses microcomputer and mainframe computer systems in addressing project objectives
• Uses standard or conventional approaches to define, plan, organize, design, develop, modify, test, and integrate database or data-processing systems, computer hardware systems, and simulation models
• Assists in formulating architectural design, functional specification, interfaces, and documentation of hardware or software systems
• Uses detailed specifications and adapts standardized techniques, methods, criteria, and precedents to develop or modify portions of a system or program

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, Operations Research, Statistics, Engineering, or a related field from an accredited college or university OR a high school diploma and two (2) years of experience performing the foregoing functions.

Senior Systems Analyst

1. Scope. Applies logical analyses or test and evaluation on all programs within the contractual scope:

• Performs comprehensive analyses of hardware/software concepts, designs, and test requirements
• Reviews, analyzes, integrates, and conducts test and evaluation of Contractor- or Government-generated source data, and develops interim documentation
• Performs system concept formulation, system design analysis, and subsystems design analysis
• Develops project plans, guidelines, and controls

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, Operations Research, Statistics, Engineering, or a related field from an accredited college or university and six (6) years of experience performing the foregoing functions, OR a high school diploma and 12 years of experience performing the foregoing functions.

Systems Analyst

1. Scope. Applies logical analyses or test and evaluation on all programs within the contractual scope:

• Performs comprehensive analyses of hardware/software concepts, designs, and test requirements
• Reviews, analyzes, integrates, and conducts test and evaluation of Contractor- or Government-generated source data, and develops interim documentation
• Performs system concept formulation, system design analysis, and subsystems design analysis
• Is responsible for segments or phases of broader, more complex projects

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, Operations Research, Statistics, Engineering, or a related field from an accredited college or university and four (4) years of experience performing the foregoing functions, OR a high school diploma and eight (8) years of experience performing the foregoing functions

Junior Systems Analyst

1. Scope. Applies logical analyses or test and evaluation on all programs within the contractual scope:

• Performs comprehensive analyses of hardware/software concepts, designs, and test requirements
• Reviews, analyzes, integrates, and conducts test and evaluation of Contractor- or Government-generated source data, and develops interim documentation
• Performs system concept formulation, system design analysis, and subsystems design analysis
  

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, Operations Research, Statistics, Engineering, or related field from an accredited college or university, OR a high school diploma and four (4) years of experience performing the foregoing functions.

Senior Systems Engineer

1. Scope. Applies systems engineering principles to investigate, analyze, plan, design, develop, implement, test, or evaluate automated systems; reviews and prepares systems engineering and technical analyses, reports, change proposals, and other technical documentation:

• Applies systems engineering experience to perform functions such as system integration, configuration management, quality assurance testing, or acquisition and resource management
• Analyzes, designs, develops, implements, tests, or evaluates automated data-processing software related to engineering or functional requirements of automated systems, associated support systems, or management information systems

2. Requirements. Bachelor’s degree in Engineering, Computer Science, Mathematics, or Physics and six (6) years of experience performing the foregoing functions.

Systems Engineer

1. Scope. Applies systems engineering principles to investigate, analyze, plan, design, develop, implement, test, or evaluate automated systems; reviews and prepares systems engineering and technical analyses, reports, change proposals, and other technical documentation:

• Applies systems engineering experience to perform functions such as system integration, configuration management, quality assurance testing, or acquisition and resource management
• Analyzes, designs, develops, implements, tests, or evaluates automated data-processing software related to engineering or functional requirements of automated systems, associated support systems, or management information systems

2. Requirements. Bachelor’s degree in Engineering, Computer Science, Mathematics, or Physics and three (3) years of experience performing the foregoing functions

Senior Technical Writer/Editor

1.  Scope. Develops, drafts, revises, and edits reports, articles, manuals, specifications, presentation materials, and other technical documents, using rough outlines and materials:

• Interprets information obtained through research and provided by technical specialists
• Applies knowledge of documentation content and format standards to prepare, edit, and publish technical materials

2.   Requirements.  A Bachelor’s degree and at least six (6) years of experience performing the foregoing technical writing/editing functions.

Technical Writer/Editor

1. Scope. Develops, drafts, revises, and edits reports, articles, manuals, specifications, presentation materials, and other technical documents, using rough outlines and materials:

• Interprets information obtained through research and provided by technical specialists
• Applies knowledge of documentation content and format standards to prepare, edit, and publish technical materials

2. Requirements. At least three (3) years of experience performing the foregoing functions.

Senior Engineer

1. Scope. Applies engineering principles to investigate, analyze, plan, design, develop, implement, test, or evaluate computer and telecommunications systems:

• Reviews and prepares engineering and technical analysis reports, change proposals, and other technical documentation
• Applies engineering principles to perform functions such as computer system architecture design, computer system integration, computer and telecommunications configuration management, and quality assurance testing
• Analyzes, designs, develops, implements, and tests automated data-processing software related to engineering or functional requirements of computer and telecommunications systems and associated support systems
• Is responsible for developing project plans, justifications, guidelines, and controls

2. Requirements. Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related engineering discipline from an accredited college or university and six (6) years of engineering experience performing the foregoing functions.

Engineer

1. Scope. Applies engineering principles to investigate, analyze, plan, design, develop, implement, test, or evaluate computer and telecommunications systems:

• Reviews and prepares engineering and technical analysis reports, change proposals, and other technical documentation
• Applies engineering principles to perform functions such as computer system architecture design, computer system integration, computer and telecommunications configuration management, and quality assurance testing
• Analyzes, designs, develops, implements, and tests automated data-processing software related to engineering or functional requirements of computer and telecommunications systems and associated support systems
• Is responsible for segments or phases of broader, more complex projects

2. Requirements. Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related engineering discipline from an accredited college or university and three (3) years of engineering experience performing the foregoing functions.

Junior Engineer

1.   Scope. Applies engineering principles to investigate, analyze, plan, design, develop, implement, test, or evaluate computer and telecommunications systems:

• Reviews and prepares engineering and technical analysis reports, change proposals, and other technical documentation
• Applies engineering principles to perform functions such as computer system architecture design, computer system integration, computer and telecommunications configuration management, and quality assurance testing
• Analyzes, designs, develops, implements, and tests automated data processing software related to engineering or functional requirements of computer and telecommunications systems and associated support systems
• Is responsible for segments or phases of broader, more complex projects

2.   Requirements. A Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related engineering discipline from an accredited college or university and one (1) year of engineering experience performing the foregoing functions.

Computer Application Specialist

1. Scope. Applies knowledge of IT functions, hardware and software systems operation, computer programming languages and techniques, and software applications products to produce technical or management information products:

• Uses standard database, spreadsheet, or document-producing software application programs on microcomputer, minicomputer, or mainframe computer systems; designs and formats databases and input screens
• Searches, queries, or compiles data, creating reports or other documents to meet user requirements
• Writes and debugs flowcharts, code, programs, or routines in fourth-generation languages; maintains and manages databases, files, and backups
• Operates computer terminals, printers, plotters, and other peripheral hardware, entering commands and data required to control their operation
• Prepares software change requests and trouble reports
• May prepare user manuals and advise or train users on new software system operations

2. Requirements. A high school diploma and one (1) year of experience performing the foregoing functions.

Senior Graphics Specialist

1.   Scope. Prepares formal technical drawings, graphics, and illustrations in support of IT development, operations, and support functions. Examples include: Internet web development, AIS presentation view graphs and slides, training aids and training media, flowcharts, and other related material.

2.   Requirements. A Bachelor’s degree and six (6) years of experience in computer-generated graphics, presentation preparation, formal drawings, and/or graphic-oriented IT support.

Graphics Specialist

1. Scope. Prepares formal technical drawings, graphics, and illustrations in support of IT development, operations, and support functions. Examples include: Internet web development, AIS presentation view graphs and slides, training aids and training media, flowcharts, and other related material.

2. Requirements. A high school diploma and two (2) years of experience in computer-generated graphics, presentation preparation, formal drawings, and/or graphic-oriented IT support.

Senior Network Specialist

1. Scope. Provides general network design and support services:

• Designs, evaluates, formulates the acquisition of, installs, and provides overall support for Local Area Networks (LANs) and Wide Area Networks (WANs); performs project planning, cost analysis, and all aspects of large-scale projects
• Designs, tests, and implements large-scale LAN and WAN networks

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, Operations Research, Statistics, Engineering, or a related field from an accredited college or university and six (6) years of experience performing the foregoing functions, OR a high school diploma and 10 years of experience performing the foregoing functions.

Network Specialist

1. Scope. Provides general network design and support services:

• Designs, evaluates, formulates the acquisition of, installs, and provides overall support for LANs and WANs
• Designs, tests, and implements interface programs, develops security procedures, and regulates usage
• Performs planning, cost analysis, and all aspects of large-scale projects
• Designs, tests, and implements large-scale LAN and WAN network applications and troubleshoots problem areas
• Coordinates network policy, procedures, and standards; assists training of users

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, Operations Research, Statistics, Engineering, or a related field from an accredited college or university and two (2) years of experience performing the foregoing functions, OR a high school diploma and six (6) years of experience performing the foregoing functions.

Junior Network Specialist

1.      Scope. Provides general network design and support services:

• Designs, evaluates, formulates the acquisition of, installs, and provides overall support for LANs and WANs. Performs project planning, cost analysis, and all aspects of large-scale projects
• Designs, tests and implements interface programs, develops security procedures, and regulates usage
• Performs planning, cost analysis, and all aspects of large-scale projects
• Designs, tests, and implements large-scale LAN and WAN network applications and troubleshoots problem areas
• Coordinates network policy, procedures, and standards. Assists training of users
• Designs, tests, and implements large-scale LAN and WAN networks

2.   Requirements. A Bachelor’s degree in Computer Science, Information Systems, Mathematics, Statistics, Engineering, or a related field from an accredited college or university and one (1) year of experience performing the foregoing functions, OR a high school diploma and three (3) years of experience performing the foregoing functions.

Project Analyst

1. Scope. Analyzes project requirements in the areas of business management, financial management, program scheduling, critical path analyses, and support requirements, and performs other related analyst/management activities required for successful completion of the task. Conducts impact studies, cost/benefit analyses, dependency models, and project tracking methodologies to ensure the success and efficiency of the project.

2. Requirements. Bachelor’s degree and two (2) years of experience performing the foregoing functions, OR a high school diploma and eight (8) years of experience performing the foregoing functions.

Project Administrator

1. Scope. Analyzes project requirements in the areas of business management, financial management, program scheduling, critical path analyses, and support requirements, and performs other related analyst/management activities required for successful completion of the task. Conducts impact studies, cost/benefit analyses, dependency models, and project tracking methodologies to ensure the success and efficiency of the project.

2. Requirements. Bachelor’s degree OR a high school diploma and two (2) years of experience performing the foregoing functions.

Senior Quality Assurance Specialist

1.   Scope. Assumes technical responsibility for project development:

• Meets with system users to understand usage profiles and user needs
• Writes test plans for small systems, including plans for integration testing, system testing, stress testing, acceptance testing, and regression testing
• Designs strategies and writes scripts for automated testing of small programs
• Writes, executes, and analyzes the results of test procedures
• Writes test reports or problem reports indicating whether or not a test was passed and, if necessary, gives an analysis
• Participates in reviews at any point in the software lifecycle
• For projects involving small systems, designs and implements the software configuration management process and problem reporting system
• Helps implement a metrics system—that is, a system that gathers various metrics on software and performance; helps write a report on the metrics for the project

2.   Requirements. Bachelor’s degree or higher in Computer Science, Information Systems, or in a related discipline and four (4) years of professional experience, OR a Bachelor’s degree or higher in an unrelated discipline and six (6) years of professional experience.

Quality Assurance Specialist

1. Scope. Technical responsibility for project development with responsibilities including:

• Meeting with system users to understand usage profiles and user needs
• Writing test plans for small systems, including plans for integration testing, system testing, stress testing, acceptance testing, and regression testing
• Designing strategies and writing scripts for automated testing of small programs
• Writing, executing, and analyzing the results of test procedures
• Writing test reports or problem reports indicating whether or not a test was passed and, if necessary, giving an analysis.
• Participating in reviews at any point in the software lifecycle
• For projects involving small systems, designing and implementing the software configuration management process and problem-reporting system
• Helping implement a metrics system, i.e., a system that gathers various metrics on software and performance; helping write a report on the metrics for the project

2. Requirements. Bachelor’s degree or higher in Computer Science, Information Systems, or a related discipline and two (2) years of professional experience, OR Bachelor’s degree or higher in an unrelated discipline and three (3) years of professional experience, OR four (4) years of professional experience.

Senior Training Specialist

1. Scope. Develops training plans for end users on how to use the various software applications via hands-on classroom training as well as one-on-one sessions for end users requiring individual attention. This process focuses on the specific functionality of each application, yet goes on to include the synergies between applications; the trainer also identifies any changes to the system that have arisen from end-user recommendations during the training process and assures that they are incorporated into the system blueprint; conducts large-group and one-on-one training and coaching sessions to educate users.

2. Requirements. Bachelor’s degree or certificate in Training, Adult Education, or a related discipline and four (4) years of related experience.

Training Specialist

1. Scope. Educates end users on how to use the various software applications via hands-on classroom training as well as one-on-one sessions for end users requiring individual attention. This process focuses on the specific functionality of each application, yet goes on to include the synergies between applications; the trainer also identifies any changes to the system that have arisen from end user recommendations during the training process and ensures that they are incorporated into the system blueprint.

2. Requirements. Bachelor’s degree or certificate in Training, Adult Education, or related discipline.

Help Desk Specialist

1. Scope. Under limited supervision, provides end-user support; resolves COTS and custom software, hardware, and network problems; operates and maintains a call tracking system; develops and publishes trend analyses.

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, or a related field from an accredited college or university and three (3) years of experience providing Help Desk support to end users of COTS and custom software, hardware, and network systems. Requires knowledge of various COTS software, hardware, and network products.

Web Designer

1. Scope. Responsible for web media development including graphics, web pages, and links. Experienced in: CGI, Perl, HTML, VRML, Java, Web Servers, Internet/Intranet Applications, Cold Fusion, EC/EDI, and firewalls; interfaces with customers to determine design, development, and hosting preferences; builds web-based applications based on customer specifications.

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, or a related field and three (3) years of experience in web page and/or multimedia design, development, implementation and maintenance, OR six (6) years of experience in performing the foregoing functions

Software Specialist

1. Scope. Has extensive knowledge of relevant software applications with the ability to provide complete technical solutions; IT specialty areas may include, but are not limited to, computer operations, IT systems management, telecommunications engineering, telecommunications systems design and development, IT user support, consultation, equipment installation and maintenance, software development, IT training and associated technical studies, hardware and software troubleshooting, testing, IT planning and analysis, and ADP and office automation support. Reviews and approves project and testing specifications.

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, or a related field and four (4) years of experience, OR eight (8) years of experience in performing the foregoing functions.

Senior Software Specialist

1. Scope. Performs software planning, analysis, design, and/or development; has in-depth knowledge of software development lifecycle and development methodologies; works directly with customers to determine needs; develops plans, designs, and development schedules; coordinates systems development; is an expert in the use of appropriate software development tools and techniques.

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, or a related field and six (6) years of related experience, OR 10 years of experience.

Software Designer

1. Scope. Performs software planning, analysis, design, and/or development; has in-depth knowledge of software development lifecycle and development methodologies; is highly skilled in appropriate development tools and techniques.

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, or a related field and four (4) years of related experience, OR 8 years of experience in lieu of a degree.

Junior Software Designer

1 Scope. Supports software planning, analysis, design, and/or development.

2. Requirements. Bachelor’s degree in Computer Science, Information Systems, Mathematics, or a related field and one (1) year of related experience, OR five (5) years of experience.

NOTE: Unless specifically stated, a Master’s degree replaces the need for two (2) years of experience. A Doctoral degree replaces the need for four (4) years of experience.

Administrative Assistant

1. Scope. Provides administrative/organizational support, including but not limited to phone operation, filing, data entry, etc., to program/project management or other staff as designated.

2. Requirements. High school diploma and one (1) year of experience performing administrative support functions.